Here’s what to expect:

For All Complaint Submissions

• We will contact your bank on your behalf if:
  • It is a national bank, federal savings association, or an operating subsidiary of a national bank or federal savings association, and
  • The issue falls under our jurisdiction.
• We will send you a letter summarizing the results within 60 days after we have a complete file.
• If our response to your complaint does not address your issue or you are not satisfied with the response, you can file an appeal.

If You Submit a Complaint Online

• We will send you an email confirming receipt of your submission.
• If you are assigned a case number, we will send a separate email with that information.
• If your submitted form authorizes us to communicate with your attorney or other representative directly, they will also receive the communications listed above.

If You Submit a Complaint by Fax or Mail

• We will assign you a case number.
• We will send you a letter that includes your case number acknowledging receipt of your complaint within five business days.